Earth Fusion Designs jewelry is shipped via USPS Priority with tracking information.
Should you prefer another shipping method please contact me in advance so we can work together to meet your needs.
Earth Fusion Designs is not responsible for lost or damaged goods during shipping.
Earth Fusion Designs is not responsible for customs fees on international orders.
I gladly accept returns if you are not satisfied. The following are the steps for returning an item.
• Contact me within 3 days of delivery. I must be notified first. Please do not ship the item back before receiving communication from me in reply to your email confirming your request for a return. Let's try to work it out before a return is issued. In some case items can be resized or addressed to suit your needs.
• Return the item in the original box with tracking. Items with a retail value of over $100.00 must be insured. The same time frame applies to international customers. Original shipping costs are non-refundable and customers are responsible for return shipping costs.
• Item(s) must be shipped back to me within 7 days of delivery A refund will be issued only when the jewelry item is received in perfect condition within the required time frame. The refund will be processed via the same method as the original payment.
Custom Orders are not accepted for returns.
Shipping costs are non refundable.
I will only use your shipping, billing address, and contact information
• To communicate with you about your order
• To fulfill your order
• For legal reasons (like paying taxes)
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for the full value of the purchase. The item must be returned via priority mail, with tracking and insured for the full retail value, in it's original box and shipped no later than a week after receiving the item.
The refund will be issued only if the item is returned in perfect condition.
Photos: Computer resolutions differ. I do my best to capture true to life photos of my jewelry designs. Due to differing computer resolutions, gemstone colors may vary from photo to real life.
Made to order items: Earth Fusion Designs jewelry is handmade and hand forged with love and care. Each piece is one-of-a-kind. A jewelry style may be reproduced but it will not be exact. Different gemstones, metals and slight variations to the design may occur.
Jewelry maintenance: try not to get the jewelry wet or use hand lotions while wearing jewelry, this could damage the patina.
Fill out the form below to send me your questions.